Shipping policy

At OTR Bison, we are committed to providing our customers with the highest quality bison meat products. To ensure freshness and quality, we ship all orders once a week on either Monday or Tuesday. This schedule allows us to process, pack, and ship your orders with the utmost care and attention.

Shipping Days

  • Shipping Days: All orders will be shipped on either Monday or Tuesday each week.
  • Order Cut-off Time: Orders must be placed by 5:00 PM on the preceding Friday to be included in the weekly shipment.
  • Orders placed after the cut-off time will be shipped the following week.
  • Local Pick-up: Contact OTR Bison at (936) 590-2463 for information on local pickup.

Shipping Methods and Delivery Times

  • Shipping Carrier: We use UPS for all shipments.
  • Delivery Times: Depending on your location, delivery times may vary. Generally, orders will be delivered within 1-2 business days from the shipping date.

Packaging and Handling

  • All bison meat products are carefully packaged to maintain the proper temperature and freshness during transit.
  • We use insulated packaging with dry ice and/or gel ice packs depending on the order, destination, and weather conditions.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
  • International Shipping: We only ship within the 48 contiguous States in the United States. International shipping is not available.

Shipping Delays

While we strive to ship all orders on time, delays may occur because of weather conditions, holidays, carrier delays, or other unforeseen circumstances.

During hotter months, additional dry ice may be required to ensure your order remains properly chilled during transit. If additional preparation is necessary, your order may take longer than usual to ship. We will contact you after your order is placed if this affects its expected shipping date.

Shipping schedules may also be modified during holiday weeks. We will communicate any known delays or schedule changes as soon as possible.

Final Sales and Returns

Due to the perishable nature of our products, all sales are final, and we do not accept returns or exchanges.

If your order arrives damaged, incorrect, or above 40°F, please contact our customer service team within 24 hours of delivery. Please include your order number and photographs of the products, packaging, and shipping label. Do not discard the products or packaging until we have reviewed your claim.

Approved claims may be resolved through a replacement, refund, or store credit at OTR Bison’s discretion.

Shipping Liability Disclaimer

Please note that while we strive to ensure your bison products arrive in optimal condition, we are not liable for the following:

  • Incorrect Address: Shipments sent to incorrect or incomplete addresses provided by the customer are not our responsibility. Please ensure your shipping information is accurate.
  • Package Theft: We are not liable for packages stolen after delivery. Consider choosing a secure delivery location or requiring a signature upon delivery.
  • Improper Storage: We are not responsible for any issues arising from the products not being placed in a freezer immediately after delivery. Please ensure you are available to receive and properly store your shipment upon arrival.

You acknowledge and agree to these terms by placing an order with us.

Upon Delivery

To ensure the quality and safety of your bison meat, please follow these steps once your package has been delivered:

  • Check the Contents: Open the package immediately and verify that all items listed on the packing slip are included and in good condition. Dry ice or gel ice packs may be completely dissipated or melted upon arrival. This alone does not mean that the products are unsafe.
  • Condition Upon Delivery: The meat does not need to arrive completely frozen. If it is frozen, partially frozen with ice crystals, or measures 40°F or below using a food thermometer, it may be safely placed in the refrigerator or freezer. If the product is warm please contact our customer service team for assistance.
  • Immediate Storage: Place the bison meat in your freezer immediately upon receipt. This is crucial to maintaining the quality and safety of the product.
  • Safe Handling: If dry ice is still present in the package, handle it with care. Use gloves or a towel to avoid direct contact with your skin, as dry ice can cause burns. Place the dry ice in a well-ventilated area away from children and pets, and allow it to evaporate completely.

By following these steps, you can help ensure that your bison meat remains fresh and safe for consumption. If you encounter any issues with your order, please contact our customer service team within 24 hours of delivery for assistance.